GENERAL TERMS AND CONDITIONS OF SALE
Booking Terms
To guarantee your booking, a pre-authorisation may be carried out from the date of booking until the date of check-in. This will be for the amount of your first night’s stay at the hotel.
The security deposit will be refunded in full, provided the hotel has not identified any damage at the time of departure.
Any booking of 4 rooms or more may be subject to specific conditions and additional charges.
Secure Transaction
Our website uses some of the most advanced internet security technologies currently available. All stages of the booking process are secured using Secure Socket Layer (SSL) technology, the industry standard in this field. Your information is encrypted and protected through server authentication and data encryption.
The security certificate used is issued by the accredited third-party provider Google Trust Services and utilised by the D-EDGE booking system. You can verify the validity of the certificate.
Furthermore, the booking system is hosted in a secure server environment equipped with biometric security, firewalls and other advanced technologies to prevent interference and unauthorised access.
Cancellation or amendment of a service booking
For Accommodation Services (booking of rooms within an establishment or other types of accommodation), the Customer is reminded that they do not have the right of withdrawal provided for in Article L. 221-18 of the French Consumer Code, in accordance with Article L. 221-28, paragraph 12, of the French Consumer Code, which excludes this right for contracts relating to accommodation services that must be provided on a specific date or during a specific period.
For each Service booking, the Special Terms and Conditions set out the procedures for cancelling and/or amending the booking.
Bookings made with prepayment cannot be amended and/or cancelled. Deposits (sums paid in advance) will not be refunded. In such cases, this is stated in the Special Terms and Conditions.
Where the Special Terms and Conditions permit:
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you may amend or cancel a Service booking by clicking on the link at the end of your confirmation email and following the instructions displayed on your screen;
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you may amend or cancel a Service booking directly on the Website via the ‘Amend or cancel a booking’ section;
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you may amend or cancel a booking for a Service directly with the establishment, whose contact details, including telephone numbers, are specified in the booking confirmation sent by email.
In the event of a Service being interrupted due to the Customer’s actions, the full agreed price will be charged. In the case of a booking with prepayment prior to the stay, no refund will be granted.
It is advisable to cancel as soon as possible once the reason for cancellation has arisen.
Cancellation fees
Cancellation fees are non-refundable if a non-cancellable, non-refundable rate has been selected. For all other offers, please refer to the terms and conditions set out in the booking engine. In the event of a no-show, 100% of the booking will be charged and is non-refundable.
In the event of cancellation, if you have paid for all or part of the booking online, this amount will be refunded to you after deduction of the cancellation fee (except for non-cancellable, non-refundable offers).
Taxes
Prices are shown inclusive of VAT. Tourist tax, government or local taxes may be charged as an additional charge.
Check-in / Check-out
Your room or flat will be available at reception from the time indicated below.
On the day of your departure, you must vacate your room/apartment by the time indicated below at the latest. Failure to comply with this check-out time may result in you being charged for an additional night.
We recommend using the ‘Comments or additional information’ box on the booking form to let us know your estimated arrival time, particularly if you are arriving late.
Check-in time (from): 14:00
Check-out time: 12.00
Reception opening hours: 24-hour reception
Consumer Ombudsman
HOTEL VIRGINA hereby informs the Guest that, in the event of a dispute relating to these General Terms and Conditions, they may resort to a contractual mediation procedure or any other alternative dispute resolution method, in accordance with the provisions of Title I of Book VI of the Consumer Code.
After raising the matter with the management of HOTEL VIRGINA and in the absence of a satisfactory response within 60 days, you may refer the matter to the mediator using the contact details below.
MTV Tourism and Travel Ombudsman
PO Box 80 303
75823 PARIS CEDEX 17
www.mtv.travel
Email: info@mtv.travel
Telephone: +33(0)1 42 67 96 68
HOTEL VIRGINA also informs the Customer of the existence of a European Online Dispute Resolution (‘ODR’) platform which they may use. The Customer can access this via the following link: Online Dispute Resolution (https://ec.europa.eu/consumers/odr/).
Law applicable to the resolution of disputes
These General Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer’s country of residence.
Telemarketing opt-out list
In accordance with Article L.223-2 of the Consumer Code, consumers who do not wish to receive commercial telemarketing calls may register free of charge on a telemarketing opt-out list. This register is accessible via the following website: Bloctel (www.bloctel.gouv.fr).
